How to Fix Turtle Beach Headset not working on PC? Best Guide 2022

Turtle Beach headsets are designed to be used with computers. In general, Turtle Beach headsets are designed to work with PCs. Additionally, they can also be connected to some game consoles with the use of an adapter.

The wireless headphone lets you listen to your favorite songs, watch movies, and play games while keeping in touch with friends and family.

Our team here at Turtle Beach has been hearing from so many of you, and we’re here to help. Many of our users have had problems with their Turtle Beach headphones and have asked us for help.

We found a solution that works almost every time. If you are experiencing the same issue, rest easy because we’ve identified the cause of the problem. If you still can’t get the microphone to work, try going through these troubleshooting steps.

How to Fix Turtle Beach Headset not working on PC
Turtle Beach Headset

How to Fix Turtle Beach Headset not working on PC

Fixes to try

You can’t go wrong if you start with the best-selling item, so choose that one. You may have to try a few of them before you find the one that works for you, but once you do, it’s easy to keep using it.

Also read How to fix headphone wires with tape.

Method 1: Check your microphone device settings

If you have a Turtle Beach mic plugged in and you are using an external mic, try adjusting the mic volume on your computer or headset, or the Turtle Beach software, and see if that helps.

  1. Press the R key on your keyboard while holding down the Windows logo key.
  2. In the Amazon Seller Central control panel, select Large Icons from the view by drop-down menu.
  3. To get the full benefit of your new Amazon Echo Dot, it’s important to disable all of your other smart speakers, like your Google Home or the Apple HomePod.
  4. To do this, first, go to Settings > Device Options and selectShow Disabled Devices.
  5. In the “Speaker” menu, click the Microphone icon. Then, in the drop-down menu that appears, click the item labeled “Headset Microphone.” Then, in the dialog box that appears, click the item labeled “Enable.
  6. You’ll need to go back to the device manager again and make sure your mouse is set as your default device.
  7. Right-click the headset microphone and click Properties.
  8. Drag the Volume slider to the largest level.
  9. You should now have your microphone enabled and set as the default device. You should also be able to hear your voice clearly over your mic. If it doesn’t work, check out this article for help.

Method 2: Update your audio drivers

Make sure you have the latest version of the audio and headset drivers installed. If the problem persists, contact the Turtle Beach Support team.

You can update your driver manually, but this process is time-consuming, technical, and risky. We don’t cover this process because we don’t recommend it unless you are an expert in this type of computer activity.

  1. With Driver Easy, you can automatically update your driver software, but you have to install it.
  2. Click the scan Now button in Driver Easy. Driver Easy will scan your computer for problems, such as outdated or missing drivers.
  3. To update your sound card, open the Control Panel and click the Sounds icon. Then, under the Sound heading, click the Update tab.
  4. Click the Update All button at the bottom right to automatically update all outdated or missing drivers on your computer. When you click Update All, you’ll be prompted to upgrade if you don’t already have the pro version.
  5. You have to update the driver for your Turtle Beach headset before restarting your computer and logging in again. Then you’ll see if the microphone works.

Method 3: Troubleshoot hardware issues

If your headset mic is not working, there are a few things you need to do. 

  1. First, check to make sure your computer is set up correctly. 
  2. Second, check to make sure your headset is plugged in and powered on. 
  3. Finally, check to make sure the headset is not damaged.
  4. If your headset is already connected to another port on your computer, try disconnecting it and then reconnecting it.
  5. This will resolve any problems you might be having with the port you’re using.
  6. Connecting your headset to a different computer and using a different headset could fix the problem. If this doesn’t work, try contacting the vendor of your computer for advice.
  7. It sounds like your headset has a problem. If that’s the case, you should contact Turtle Beach for support, or have your headset serviced.


Turtle beach headsets are American budget-friendly hearing devices that have emerged in the gaming world with the capability of connecting to Xbox and PlayStation consoles. They offer both wireless and wired modules and have expanded to several markets in the last decade.

It’s very common to have issues with these headsets. The microphone is a crucial part of the setup. There are some workarounds for this issue that are simple and do not require much work.

The problem mostly lies in your computer’s software configuration.

Frequently Asked Questions (Faqs)

How Do I Toggle From Desktop Speakers to Headset?

If you have a Turtle Beach headset, and you want to use the headphone jack on your keyboard, or connect it to your smartphone, laptop, or tablet, open up the Settings app on your computer or device, go to the Sound category, and then to the Headphones tab. You should see an option called “Turtle Beach.” Select the audio device that has the correct driver for your headset.

Turtle Beach Recon 70 microphone won’t record your voice during gameplay?

This is an issue with the game and not your microphone. You will need to reboot your Xbox 360 to get it working again. 

First, unplug the microphone from the soundcard (the small black/white USB plug on the back of your computer). Second, use the program, Turtle Beach Audio Utility. 

How do I get my Turtle Beach headset to work on my PC?

To make the Turtle beach headset work on your PC, you should make sure to plug the headset in the MIC and SPEAKER jack of your computer, not the AUDIO jack (if it’s possible), if necessary make sure you have the proper drivers installed on your computer.

Why isn’t my Turtle Beach headset mic not working?

You need to make sure that you plug the mic into the correct hole. Connecting it to a hole too close to the end might cause the mic to stop working. When you plug the headset into your computer, the mic should automatically work. If you do not have a mic input jack on your computer, you will need to buy one.

Do all Turtle Beach headsets work on PC?

Not all Turtle Beach headsets do not work on PC, though most do.  If you are looking for a headset to use on your PC, make sure before you buy that the headset is compatible with your PC.  There are several different types of connectors for the headset, so you must make sure you have one that will work with your computer.  If you have a plug-and-play headset, you will most likely need a USB to use with your computer.  Some of the wireless headsets can also be plugged into the computer for use on your PC. 

You can also find headsets that can be converted to a plug-and-play headset by purchasing a separate adapter or converter which will allow you to plug the headset into your PC.  If you do not know where to find one, you can always go to the Turtle Beach website and they will be able to give you advice on how to find one that is compatible with your headset.  When you are looking for a headset, make sure you choose one that not only has the features you want but one that also has the right connector for your computer.

Why is my PC not detecting my headset mic?

There could be many reasons. Since you are using Windows 7, this is how you can go about it: Click on Start and type Device Manager in the search box. You will see a link named Device Manager. Click on it. Look for Sound, video, and game controllers. Double click on it. Scroll down the list and locate your headset. Right-click on your headset and choose Disable. Do the same with the headphones too. Restart your PC. Now turn your headphone on and check if your problem is solved. If not, let me know in the comments.

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